Frequently Asked Questions

Orders & Purchases

How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also check your order status by logging into your account on modernselegance.com.

Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations may not always be possible. If you need assistance, please visit our Order Support page.

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and select regional payment options.

Shipping & Delivery

What are your shipping options?
We offer standard and express shipping worldwide. Delivery times vary by location. For details, visit our Shipping Policy.

Do you ship internationally?
Yes, we deliver to most countries. Duties and taxes may apply depending on your location.

Returns & Exchanges

What is your return policy?
Items in unused condition can be returned within 30 days of delivery. Visit our Returns Center to initiate a return.

How long do refunds take?
Refunds are processed within 7–10 business days after we receive your return. The timing depends on your payment method.

Product Care

How should I store my item?
Keep your product in its dust bag, away from direct sunlight and moisture, to maintain its quality.

How do I clean my item?
Use a soft, dry cloth for regular cleaning. For specific materials (e.g., leather, suede), refer to our Care Guide.

Warranty & Repairs

Is my purchase covered by a warranty?
We offer a limited warranty against manufacturing defects. Learn more on our Warranty Page.

How do I request a repair?
For repair services, please submit a request through our Customer Support portal.

Technical Support

I’m having trouble accessing my account. What should I do?
Try resetting your password or clearing your browser cache. If issues persist, visit our Help Center.

Where can I find size guides?
Size charts are available on each product page or in our Size Guide Section.